About us

For 34 years, Imdad has been at the forefront of energy-based aesthetic medicine in the Middle East, providing solutions to over 2,100 clinics and serving them from 16 offices based in 9 countries across the region. As the exclusive distributor of Candela and Top Tier global partners in the Middle East, we have been carefully selecting the technologies that are most suitable to cater to our region’s specific skin type demands, which has helped us become the comprehensive solutions provider that we are today. Our long-term relationships with clients transcend the transactional aspect and go deeper into working together to actualize the region’s potential in aesthetic medicine, guiding each clinic to fulfill that potential, and helping them build a reputation of excellence while increasing their return on investment.

Optimized workflow

Our operations are designed to ensure our clients minimal business-flow interruption, and our up-time of 99.7% across 8 countries attests to that. In 2018, 84% of our 11,000 visits in 83 cities were answered in less 12 hours. Whether based in Tabook, Salalah, Jazan, Jahra, we serve all clients with the same level of efficiency. Additionally, our forecasting and warehousing systems in 23 spare parts centers that are strategically located to serve all Regions, allow us to deliver 98% of requested spare parts and consumables within 1 day of ordering.

Our operational strength is what enables us to support thousands of clinics powered by Candela Medical and other global partners in the aesthetic field. By ensuring minimal downtime, rapid spare-parts delivery, and service coverage across the Middle East Region, we safeguard the performance of advanced technologies.

Growing your business

With over 7,100 devices installed and over 21 million patients receiving treatments from our technologies, we thrive on the trust our clients have placed in us, and work to translate that into growth opportunities for every single one of them. We partner with our clients to offer technologies that best suit their businesses, guiding them every step of the way to help steer their business and achieve their short and long-term goals.
As Candela Trusted Partner in the Middle East countries as UAE & KSA , alongside other global innovators in Aesthetic industry, we provide our clients with tailored solutions that drive measurable growth. our role is to help clinics expand their treatment offerings, differentiate themselves in competitive markets, and achieve sustainable business success.

Knowledge transfer

We place the sum of 34 years of accumulated experiences across the region at the service of our clients. The training that is offered to doctors and practitioners places them in an ideal position to operate within the manufacturer’s standards. In addition to traditional clinical training, our e-learning’s exam-driven programs can be accessed anytime, anywhere and ensure optimal transfer of knowledge. And sharing of knowledge does not stop at clients but extends to patients. We set up marketing campaigns promoting treatments to educate patients, help them make informed decisions, and drive demand.
Our training programs cover the full spectrum of technologies we distribute, with a strong emphasis on Candela’s pioneering devices as well as other global partners’ breakthroughs devices.

Digital transformation

An important milestone in accomplishing service efficiency for our clients is real-time digital information and communication accessibility. Thus, we have embarked on a complete digital transformation journey, first of its kind in the aesthetic industry, starting by launching our imdadi service portal, e-Learning and e-Store platforms. Through our digital platforms, clients can seamlessly access Candela USA & other global brands devices, consumables, and spare parts in just a few clicks saving our clients’ time and optimizing our operations’ efficiency.

We Qualify

It all starts with the correct technology solution.
Our extensive knowledge of aesthetic medicine and expertise of the local market positions us to qualify with our clients the best solutions for their business.

We Support

Our dedicated resources support our clients to attain the most successful clinical & operational performance. The more the technology has to offer, the more vital is the proficiency in utilizing its full capabilities.

We Review

Business performance progresses through continuous reviews, we work together with our clients to review their achievements and address any gaps between their business goals, actual performance and, potential.

1991

Imdad was established

1993

Installed first dermatology laser in the Middle East

1995

Introduced microdermabrasion to the Middle East

1997

Launched 1st body contouring & 1st Er:YAG technologies

1998

Launched today's number one hair removal laser in the world & 1st Q-switched Alexandrite

2001

Installed the 100th aesthetic laser system